Privacy Policy
At ebb & flo / The Art of She (operating as ebb & flo), your trust is our most valuable asset. We are completely committed to protecting the privacy, confidentiality, and security of the personal information you share with us.
This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website. Our core policy is simple: We do not sell, rent, lease, trade, or give away your personal information to anyone. Period.
1. INFORMATION WE COLLECT
When you visit or shop at our store, we collect the minimum necessary information required to process your transaction and fulfill your order successfully:
Order Details: Your name, billing address, shipping address, email address, and phone number.
Payment Information: All credit card transactions are safely processed through secure, encrypted, industry-standard third-party payment gateways. ebb & flo never stores, views, or has direct access to your full credit card details.
Device Data: Basic browser type, IP address, and cookie identifiers used purely to keep your shopping cart intact while you browse our collections.
2. HOW WE USE YOUR INFORMATION
We use your personal data strictly for operational fulfillment. We will never use your information for invasive or unauthorized tracking. Your data is used exclusively to:
• Pack and ship your clothing, footwear, handbags, jewelry, or cosmetics.
• Send you order confirmation emails, tracking numbers, and essential updates regarding your purchase.
• Prevent fraudulent transactions and protect the security of our store.
3. NO SPAM, NO BULK SHARING
We respect your inbox as much as we respect your privacy.
No Spam Policy: We do not engage in spam marketing. You will only receive promotional or marketing newsletters from us if you explicitly opt in by checking our newsletter box at checkout or subscribing via our homepage.
Easy Opt-Out: If you choose to join our mailing list, you can opt out at any time with a single click using the “Unsubscribe” link at the bottom of any email.
4. THIRD-PARTY SERVICES & INTEGRATIONS
We do not sell or trade your information to third-party marketing companies. We only share information with trusted third-party service providers to the absolute minimum extent necessary to run our business:
Logistics & Delivery: Sharing your shipping address and phone number with carriers such as Canada Post, UPS, DHL, or FedEx so they can successfully deliver your package.
Legal Compliance: In rare instances, we may share information only if required by applicable Canadian laws and regulations, or to respond to a lawful subpoena or search warrant.
5. SECURITY OF YOUR DATA
We implement strict physical, electronic, and administrative security standards to safeguard your data. Our site utilizes Secure Sockets Layer (SSL) encryption technology to ensure that all data passed between your browser and our servers remains private, integral, and secure against unauthorized access.
6. YOUR RIGHTS AND CONTACT INFORMATION
Under Canadian privacy laws, you have the right to access the personal information we hold about you, request corrections to any inaccuracies, or ask that your personal data be permanently deleted from our customer records.
If you have any questions about our privacy practices, or if you would like to make a formal data request, please contact us directly:
Email: ebbnfloleather@outlook.com