1. LEGAL ENTITY & BINDING AGREEMENT
This website is operated by ebb & flo / The Art of She (operating as ebb & flo). Throughout the site, the terms “we”, “us” and “our” refer to ebb & flo. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

2. STRICT NO-REFUND, NO-EXCHANGE, AND FINAL SALE POLICY
Our boutique operates on a strict, direct-to-consumer infrastructure designed to bring you the highest quality global fashion, footwear, handbags, jewelry, cosmetics, and self-care essentials at true wholesale-to-consumer value. By absorbing international air freight costs, customs entries, and commercial customs brokerage fees upfront on your behalf, our margins are highly restricted.
Therefore, all sales are final. We do not accept returns, offer refunds, or process exchanges under any circumstances.

Sizing & Fit Acknowledgement: For our clothing and footwear collections, we provide detailed, hand-verified precision measurements. By placing an order, you acknowledge that you have reviewed our sizing criteria and accept full responsibility for selecting the correct size. Slight variances in fit or appearance do not constitute a defect or grounds for a refund.

Color & Texture Variance: We capture product details under natural lighting to represent colors as accurately as possible. Due to differing digital screen calibrations, you acknowledge that slight color or material texture variations may occur and do not entitle the purchaser to a return or refund.

Cosmetics & Self-Care Hygiene: For health, safety, and strict sanitization standards, all cosmetics, skincare, and spa items are inherently final sale and completely non-returnable once dispatched from our facility.

3. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable Canadian law, in no event shall ebb & flo / The Art of She, its owners, operators, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.
This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of our services or any products procured using the service, or for any other claim related in any way to your use of the service or any product.
Our total liability to you for any cause of action whatsoever, and regardless of the form of the action, will at all times be limited to the exact amount paid, if any, by you to ebb & flo for the specific product or service giving rise to the dispute.

4. PRODUCT ASSUMPTION OF RISK & WARRANTIES
All products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied.

Self-Care & Cosmetics Disclaimer: It is the user’s sole responsibility to read the ingredient lists of all cosmetic, spa, and self-care items prior to use to ensure they do not cause allergic or dermatological reactions. ebb & flo assumes zero liability for skin sensitivities, adverse reactions, or improper application of any topical cosmetic goods.

Jewelry Disclaimer: Wear and tear, metal tarnishing, or improper care of jewelry items over time do not constitute manufacturing faults and are not subject to compensation.

5. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless ebb & flo / The Art of She (operating as ebb & flo) and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

6. GOVERNING LAW AND CLASS-ACTION WAIVER
These Terms of Service and any separate agreements whereby we provide you products or services shall be governed by and construed in accordance with the laws of all Provinces and Territories and the federal laws of Canada applicable therein.
You explicitly agree that any dispute resolution proceedings, whether in arbitration or court, will be conducted solely on an individual basis and not in a class, consolidated, or representative action. You waive your right to participate as a plaintiff or class member in any purported class action lawsuit or representative proceeding against ebb & flo.

7. CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.