Refund Policy

Returns & Exchanges Policy

Our “Direct-to-You” Value Promise

At Ebb & Flo, we travel the globe to curate an exquisite collection of clothing, footwear, handbags, jewelry, cosmetics, and self-care essentials. Our mission is simple: bring you beautiful, high-quality products directly from artisans and international markets without the steep boutique markups.

To maintain these exceptional, wholesale-to-consumer prices—and to absorb the constantly rising costs of global shipping, import duties, and commercial clearance fees on your behalf—all sales are final. By eliminating the costly overhead of processed returns, we are able to pass 100% of those savings directly to you, keeping true quality accessible.

Unsure about how a fabric drapes, how a shoe fits, or how a cosmetic shade shifts in daylight? Reach out to us before placing your order. We are delighted to provide extra insights, measurements, or real-time advice to ensure it is precisely what you are looking for.

Thank you for choosing transparent value, supporting sustainable business practices, and treating yourself to curated care.